Do you have questions about bidet toilet seats? We have the answers! At Clear Water Bidets, we take the time to make sure our customers know everything they need to know. The following FAQs are here to help you find the right product to fit your needs. If you don't see your question here, please send us a message and we'll get right back to you. We're continuously updating our frequent asked questions, so please check back! Topics are organized alphabetically under the following headings.
Answers to Common Questions About Bidet Seats
We are unique in the bidet toilet seat industry. We carry a full inventory in house (we have a full service retail store as well as online) AND we service what we sell. You will only have to pick up the phone once to get any question, problem or request satisfied. Because we service most of the bidets on the market today, we’ve seen what works and what doesn’t. If we don’t carry it, you can be sure there’s a good reason.
We specialize in bidet toilet seats. Bidet items are all we sell and we have an inventory of thousands of seats on our shelves. (Check out our Facebook page for photos of our stock Clear Water Bidets Facebook page). We will ship your order the same day, up to 5 pm Eastern, 2 pm Pacific! Our customer service is dedicated to fitting you with the right model for your needs, your toilet and your budget. We draw on over 25 years of bidet toilet seat experience and if we can’t answer your question (it may take some digging), it can’t be answered.
We can offer service and parts for all the seats we sell and we’ll bend over backwards to help you if you need it. Did we mention free shipping, guaranteed new units, 30 day trial periods, extended warranties and price matching guaranteed? Well, we’ll do that also.
We have installed over 80 bidet seats and can probably answer any question you or your installer may have. PLUS we answer our phone from 7 am to 8 pm, INCLUDING weekends. We do this so you’re not stuck with a question, one night after work trying to install your bidet. You want an answer now and so do we.
We’ve seen many companies come and go in this business. One of the first signs of decline is when they lower their pricing to get business. The best companies charge a fair price, stand behind what they sell, offer pre and post-sale support and some offer service as well. They are easy to get a hold of and follow through with their promises. The “fly-by-night” low price companies cannot offer this level of service and are hoping you’ll buy on price alone. Then when you have a question a year later…they’re nowhere to be found.
“The bitterness of poor quality remains long after the sweetness of low price is forgotten” – Benjamin Franklin
Measure from the seat mounting bolts to the outside front edge of your toilet: Round Seat is about 16.5″ & an Elongated Seat is around 18.5″
They are easily installed by homeowners in under 30 minutes. They plug into a standard 3-pronged 120VAC outlet. They come with a “T” adapter to connect to the water supply going into your toilet. The tools required are a crescent wrench or large pliers such as channel locks, a standard (flat blade) screwdriver and a towel or small bucket. Following is an excellent video by one of our top notch manufacturers, Brondell.
The soothing, gentle washing of pure water is very beneficial to those suffering from or recovering from the following:
- Hemorrhoids, anal fissures, anal abscess/fistulas, stomas, fecal or urinary incontinence, irritable bowel syndrome (IBS)
- Colon and rectal surgery, brach therapy, colostomy, ileostomy, urostomy, crohn’s disease, ulcerative colitis, after removal of ileoanal pouch following restorative proctocolectomy, displasia of the anal transition zone, diverticular disease, pilonidal disease
- Diarrhea, constipation, inflammation, infections, rashes, burning or itching (pruritus ani) of the vagina or rectum
- During pregnancy, after childbirth, during menstruation
- In cases of obesity preventing adequate reach
- Illness and disease that limit the use of hands, including arthritis, ALS, palsies, Parkinson’s, Alzheimer’s
- Missing or disabled limbs, hands or fingers
- Surgeries to the hand or arm, broken limbs or surgeries to the back, hip or other areas that make flexing of the body difficult
Most likely, the bidet seat has come off the mounting bracket slightly. This model bidet has a release button on the right side (near the electrical cord). When pushed in (towards the center of the seat), it will cause the water in the heating system to drain into the toilet bowl. Pushing this button also allows the unit to be easily removed from the toilet while keeping the mounting bracket securely bolted to the toilet. If the seat has worked its way forward, the release button might be pushing on the drain valve, causing water to run into the bowl continually.
To check this, while the water is dripping (running) into the toilet, grab the seat with both hands (one on each side) and depress the release button with your right hand. Pull the seat towards you about 6 inches, enough to fully disengage it from the mounting bracket. Let go of the release button and see if the water stops running. If it does, you’ve found your problem. Remount the bidet seat, making sure it “clicks” securely into place.
If removing it from the mount does not stop the water running, the water solenoid is likely clogged and not closing fully. When the solenoid is not fully closed, water will continually run because it is not getting the “full” signal from the heater. Time to replace this solenoid. You can order the part on our website under “bidet parts and accessories”.